Mission & Vision

Mission & Vision

Mission

To be the provider of choice and the employer of choice in our primary market.

Vision

To be the premier critical access hospital in Michigan.

Our Commitment

At Hills & Dales, we are constantly striving to provide the highest quality of services for you– the patient.

Our Values

Customer Service
Our reputation is determined by the service we provide to our customers, physicians, and co-workers. We are committed to exceeding their expectations by going the extra mile. Our customer is defined as patients, their families or friends, co-workers, physicians, and vendors.

Respect
We will treat our customers with dignity and respect.

Teamwork
We are a team committed to excellence and helping each other be accountable to our mission and values. We practice team together and team apart and empower people to make decisions that promote our success.

Attitude
We  believe that each of us controls our own attitude and that what is important is not so much what happens to us, but how we choose to react to it. We believe we must recruit, retain, and reward people who make a positive difference in people’s lives.

Continuous Improvement
We believe in continuous improvement and recognize that everything we do is a process that can be eliminated, simplified, or standardized. We must continue to grow and learn in order to provide better outcomes than our competition.

Fun
We believe we can and should have fun at work.