Quality & Outcomes

Quality & Outcomes

Quality Dashboard

Hospital Goal Our Results
Medication Errors <1.0% 0.02%
Infection Rate <2.0% 0.24%

Data updated as of 6/30/16



Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use Hospital Compare to find hospitals and compare the quality of their care.  The information on Hospital Compare:

  • Helps you make decisions about where you get your health care
  • Encourages hospitals to improve the quality of care they provide

In an emergency, you should go to the nearest hospital. When you can plan ahead, discuss the information you find here with your health care provider to decide which hospital will best meet your health care needs.

Our Hospital Compare Patient Satisfaction scores, as of July 2016

Hills & Dales Michigan Average National Average
Patients who reported that their nurses “Always” communicated well 91% 81% 80%
Patients who reported that their doctors “Always” communicated well 84% 81% 82%
Patients who reported that they “Always” received help as soon as they wanted 87% 71% 68%
Patients who reported that their pain was “Always” well controlled 80% 72% 71%
Patients who reported that staff “Always” explained about medicines before giving it to them 76% 65% 65%
Patients who reported that their room and bathroom were “Always” clean 74% 74% 74%
Patients who reported that the area around their room was “Always” quiet at night 74% 61% 62%
Patients who reported that YES, they were given information about what to do during their recovery at home 83% 88% 87%
Patients who “Strongly Agree” they understood their care when they left the hospital 57% 53% 52%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 85% 73% 72%
Patients who reported YES, they would definitely recommend the hospital 77% 71% 71%